Common Questions
Do I need an appointment?

No.  This is a walk-in clinic and no appointments are necessary.  Patients are seen in the order of their arrival, with an emergency being the exception.   


What should I bring to my first office visit?

Please make sure that you bring your medical history, current medications and the names of prior doctors seen.  To save time, you can also print the New Patient Forms located on our forms page and bring them filled out to your visit.


Do I need a referral to make an appointment?

No, you do not need a referral or an appointment to be seen by our primary car physicians. We are currently accepting new patients. 


Do I need to have my blood pressure checked regularly?

It is recommended that your blood pressure be checked once every year after the age of 21.  We also recommend annual check-ups with your primary physician after the age of 35 and frequent check-ups if you have additional risk factors.  The most common risk factors for high blood pressure include family history, being overweight and having a high sodium or poor diet.


How is the doctor-patient relationship different here, compared to other hospitals or clinics?

We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s clinic that values all of our patients and appreciate the long-lasting relationships we create with them.


How will I pay for my care?

Payment is due at the time of service.  We strive to have all aspects of our practice, including our professional fees, studies and medications, reflect our ethical and rational approach to your care.  Your health is our priority.


What is your cancellation policy?

We would like a 24 hour notice to cancel all scheduled procedures. Please be sure to contact us at 602-241-9105 if you will not be able to make your scheduled procedure with your doctor.


How can I get a hold of my medical doctor?

We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered.  If you need to get in touch with your doctor or our medical assistants in between appointments, please contact our office to leave a message with your name, date of birth and your phone number for a return call.


How can I prevent a cold or flu?

Colds and the flus are commonly transmitted through the nose and mouth.  To help prevent colds and flus:

  • Thoroughly wash your hands.
  • Avoid contact with contagious individuals.
  • After being in the company of someone with a cold or the flu, make sure not to touch your nose or mouth where the virus could enter.
  • Stay current on your yearly flu vaccinations.
  • Drink plenty of water to stay hydrated.
How do you notify your patients of lab or test results?

On the Patient Information Form that you fill out on your first visit, there is an opportunity to answer how you would like to be notified regarding any test or lab results. We are usually able to notify patients within 24 hours of receiving results.


Will I be able to get copies of my test results?

Yes, upon request we are able to provide you copies with your test results.


Do you allow urgent or same day appointments?

We are a walk-in clinic.  No appointment is needed.  However, if you are having an emergency, please dial 9-1-1.


What are your office hours of operation?

We are open Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 11:30am.  We generally break for lunch from 1:00pm to 2:30pm.